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Policies

Privacy Policy
Please read below.

This Privacy Policy outlines how HMD Luxuries LLC (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our site.

Collecting Personal Information

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We gather information about your device, interaction with our site, and purchase details to provide our services and improve your experience. Personal Information includes:

  • Device Information: Collected automatically using cookies, log files, web beacons, and other technologies. This includes browser type, IP address, time zone, cookie data, viewed products, search terms, and site interactions.

    • Purpose of collection: To load the site accurately and analyze usage for optimization.

    • Source of collection: Collected automatically when you access our site using cookies and similar technologies.

    • Disclosure for a business purpose: Shared with our processor Wix and other service providers.

  • Order Information: Collected during purchases. Includes name, billing and shipping address, payment information (including credit card numbers), email, and phone number.

    • Purpose of collection: To process transactions, arrange shipping, provide invoices, and communicate with you.

    • Source of collection: Collected from you.

    • Disclosure for a business purpose: Shared with our processor Wix and other service providers involved in order fulfillment and fraud prevention.

  • Customer Support Information: Collected during customer support interactions.

    • Purpose of collection: To provide effective customer support.

    • Source of collection: Collected from you.

    • Disclosure for a business purpose: Shared with service providers used to provide customer support.

 

Minors

Our site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, contact us to request deletion.

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Sharing Personal Information

We share your Personal Information with service providers to fulfill our services and legal obligations. This includes:

  • Wix: Powers our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy.

  • Legal Compliance: Shared to comply with laws, respond to legal requests, and protect our rights.

 

Behavioral Advertising

We use your Personal Information for targeted advertising and marketing communications. For example:

 

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Lawful Basis (EEA Residents)

Under GDPR, we process your information based on:

  • Your consent.

  • Performance of the contract.

  • Compliance with legal obligations.

  • Legitimate interests.

 

Retention

We retain your Personal Information as long as necessary to fulfill the purposes outlined unless you request deletion.

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Automatic Decision-Making

We do not engage in fully automated decision-making with legal or significant effects using customer data.

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Selling Personal Information

We do not sell Personal Information as defined by the California Consumer Privacy Act (CCPA).

Your Rights

  • GDPR (EEA Residents): Right to access, correct, update, or erase your Personal Information. If you would like to exercise these rights, please contact us at the address below.

  • CCPA (California Residents): Right to know, access, port, correct, update, or erase your Personal Information. If you would like to exercise these rights, please contact us at the address below.

 

Cookies

We use cookies to enhance your browsing experience. You can manage cookies through your browser settings. Blocking cookies may impact your site experience.

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

Changes

We may update this Privacy Policy periodically. Changes will be posted on this page.

Contact

 

For questions or complaints, contact us at handmedownluxuries@gmail.com.

Last updated: 6/28/24

Refunds, Returns, and Exchanges Policies
Please read below.
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No Returns, Exchanges, or Refunds. NO EXCEPTIONS

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At HMD Luxuries LLC, we aim to ensure your satisfaction with every purchase.

However, please note that we do not offer returns, exchanges, or refunds under any circumstances.

 

Damages and Issues:

We take great care to ensure that your order is delivered to you in perfect condition. In the rare event that you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately.

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We will swiftly address the issue and work towards a resolution.

  • Please note that all sales are final, and our no-returns policy applies to all products purchased through HMD Luxuries LLC.

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If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us.

Thank you for your understanding and cooperation.

Terms & Conditions

Last updated: 6/28/24

Welcome to HMD Luxuries LLC. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.

 

1. General

1.1 HMD Luxuries LLC (“we,” “us,” or “our”) specializes in reselling authentic luxury items. All items are pre-owned unless otherwise stated.

1.2 By accessing our website or purchasing from us, you agree to these Terms and any additional policies referenced herein.

 

2. Authenticity Guarantee

2.1 We guarantee the authenticity of all items sold on our website. Each item is carefully inspected and authenticated by our experts.

2.2 If you have any concerns about the authenticity of an item, please contact us immediately.

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3. Product Descriptions

3.1 We strive to provide accurate descriptions and images of the items listed on our website. However, we do not warrant that product descriptions or other content are completely accurate, current, or error-free.

3.2 Colors and appearances of items may vary slightly due to individual monitor settings and lighting conditions.

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4. Pricing and Payment

4.1 All prices are listed in USD. Prices are subject to change without notice.

4.2 We accept various payment methods as indicated on our website. Payment must be received in full before shipping.

 

5. Shipping and Delivery

5.1 We currently offer shipping to the USA ONLY. Shipping costs and delivery times vary depending on the destination and shipping method selected.

5.2 Once your order is shipped, you will receive a confirmation email with tracking information. We are not responsible for any delays caused by the carrier or customs.

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6. No Returns, Exchanges, or Refunds

6.1 All sales are final. We do not accept returns, exchanges, or provide refunds. NO EXCEPTIONS.

6.2 In the rare event that you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately. We will work towards a resolution.

 

7. Damages and Issues

7.1 We take great care to ensure that your order is delivered in perfect condition. However, if you receive a defective, damaged, or incorrect item, please contact us immediately.

7.2 We will evaluate the issue and, if necessary, offer a resolution in accordance with our policies.

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8. Intellectual Property

8.1 All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of HMD Luxuries LLC or its content suppliers and is protected by intellectual property laws.

8.2 You may not use, reproduce, distribute, or create derivative works from our content without our express written permission.

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9. Limitation of Liability

9.1 To the fullest extent permitted by law, HMD Luxuries LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website or purchase of our products.

9.2 This limitation of liability applies to all damages, including but not limited to lost profits, data loss, and business interruption.

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10. Indemnification

10.1 You agree to indemnify, defend, and hold harmless HMD Luxuries LLC, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, costs, and expenses arising from your use of our website or violation of these Terms.

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11. Governing Law

11.1 These Terms and your use of our website shall be governed by and construed in accordance with the laws of the state of [State], without regard to its conflict of law principles.

11.2 Any disputes arising under or in connection with these Terms shall be resolved exclusively in the courts of [State].

 

12. Changes to Terms

12.1 We reserve the right to modify these Terms at any time. Changes will be posted on this page with the updated date.

12.2 Your continued use of our website after any changes constitute your acceptance of the new Terms.

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13. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at handmedownluxuries@gmail.com

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14. Nominative Fair Use

14.1 HMD Luxuries LLC operates as a reseller of pre-owned, authentic luxury items. We use the names and trademarks of the original brands solely for the purpose of accurately describing the products we sell.

14.2 Our use of brand names, logos, and trademarks is strictly in accordance with the nominative fair use doctrine, which permits the use of another's trademark to identify the trademark owner's goods or services.

14.3 We do not claim any affiliation, sponsorship, or endorsement by the trademark owners unless explicitly stated. All trademarks and brand names are the property of their respective owners.

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